I had a more detailed conversation with staff after the training, not just those who attended but others who arrived for work and caught the tail end of what was being discussed. We all agreed that receiving the training in this way is much more preferable than wading through computer-based training on your own. I think that the sessions are fantastic, both yours and Richards.

Discussing rude patients and what is acceptable
Really good session, many thanks!

Hearing other opinions on dealing with matters. Learning about how to handle and diffuse explosive situations

I felt the training was very significant and should help all of those who are wanting and willing to improve their understanding and resolve patient worries, to treat each individual patient accordingly.
thank you

Postbox in the foyer - patient identifiable data in it. All the usual reminders always useful. Thank you Richard

We all agreed that receiving the training in this way is much more preferable than wading through computer-based training on your own. I think that the sessions are fantastic, both yours and Richards.

Nice not to just log onto a website and do E-learning

Good examples to show how easy it is to lose control of information - hopefully staff will take this message away and be more aware of how they are managing patient and their own data.

Never easy to train over the internet when you can't easily get immediate feedback. The information was a great introduction; presented at a good pace and very entertaining.

Excellent advise on the revision of regulations for both personal and organisational level - fascinating cyber examples & notable data breaches.

Cyber topic - Obviously I was aware of many of the risks but I had not realised to what extent one has to be careful. Very interesting and thought provoking.
Richard is a very knowledgeable man. He was able to put across this mandatory training session in an interesting way adding light humour and wit in order to help engage the audience and add interest. Thank you.

Was totally different to what I was expecting - a great session on GDPR - really enjoyed it Very thorough and great to be interactive